Refund policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Ever After Supplies website located at everaftersupplies.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:
Email: support@everaftersupplies.com
Phone: (866) 827-2927
Address: 254 Chapman Rd, Ste 208, Newark, DE 19702, USA

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States have the right to return the product within a 30 days window of receipt, subject to the conditions outlined below. We accept returns for both defective and non-defective products.

3.1 Conditions for Return

• For Non-Defective Returns (Change of Mind): The product condition must be New only. The item must be unused, undamaged, and in the same condition that you received it. It must be in the original packaging, with all labels and tags attached.

• For Defective or Damaged Returns: Items are accepted regardless of condition. Please provide photos or videos as documentation of the defect or damage.

• Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:
Email us at support@everaftersupplies.com or call (866) 827-2927 within 30 days of receiving your order.
Provide your order number and a detailed reason for the return.

Please note that change-of-mind returns are subject to a 25% restocking fee, which will be deducted from your refund.

Return Authorization:
After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

Package the Item Safely:
Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.

Include Documentation:
Include the return authorization form and any necessary supporting documents or images.

Return Label:
For the return label, you will need to Download and print it. Providing and paying for the return label is the Customer responsibility.

4.3 Shipping the Return

Shipping Method:

The return method is By mail. Use USPS, UPS, or FedEx.

Use a trackable shipping method to ensure your package arrives safely.

Return Window:
Ship the package within 7 days of receiving the return authorization.

5. Return Shipping Costs

Return Shipping Costs: Return shipping costs are the Customer responsibility.

Restocking Fees: There is a 25% restocking fee for change-of-mind returns. There is No cost (0%) restocking fee for defective or damaged goods.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:
Items must be unused, undamaged, and in original packaging.
Return request must be made within 30 Days days of receipt.

Refund:
A refund will be issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

Notification:
Contact us within 48 hours of receiving the item.

Documentation:
Provide photos or videos of the defect or damage.

Resolution:
We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

Notification:
Inform us immediately upon receipt.

Resolution:
We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

Notification:
Contact us if your product does not arrive within the estimated delivery time.

Resolution:
We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment:
You can cancel your order for a full refund if it has not yet been shipped.

After Shipment:
If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or Personalized Products

• Perishable Goods

• Intimate or Sanitary Goods

• Gift Cards and Downloadable Software Products

8. Refunds

8.1 Refund Conditions

Approval:
Refunds are issued after we receive and inspect the returned item.

Notification:
We will notify you via email regarding the approval or rejection of your refund.

Condition:
Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

Method:
Refunds will be processed to the original payment method used at the time of purchase.

Time Frame:
It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

• Items not in original condition

• Damaged or missing parts not due to our error

• Late returns (more than 30 Days days after delivery)

9. Exchanges

Eligibility:
We replace items if they are defective, damaged, or incorrect.

Process:
To request an exchange, contact us at support@everaftersupplies.com.

Shipping Costs:
No cost to the customer for exchanges (covered by Ever After Supplies).

10. Timelines

Return Window:
Returns must be reported and shipped within 30 days of receiving the product.

Return Processing:
After receiving and inspecting the returned item, we will process the refund within 14 days.

Refund Period:
It may take up to 14 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

14. Questions and Support

For more information, please:
Visit our FAQ Page

Contact our Customer Service team:
Email: support@everaftersupplies.com
Phone: (866) 827-2927

Ever After Supplies
Phone: (866) 827-2927
Email: support@everaftersupplies.com
Business Hours: Monday–Friday, 8:00 AM – 5:00 PM EST
Address: 254 Chapman Rd, Ste 208, Newark, DE 19702, USA